FAQ
What are your standard delivery costs & how long will my order take to arrive?
All deliveries are tracked and must be signed for, we use FASTWAY COURIERS for delivery to Ireland & Anpost International for UK, Europe, USA & Australian addresses. Our Standard postage rates are as follows:
Ireland €6.50 (3-5 working days)
Northern Ireland €6.50 (3-5 working days)
UK €10 (3-5 working days)
EUROPE €20 (3-7 working days)
How do I return an item?
If you have just received your order and it doesn’t fit you have 14 days from the date of invoice to return any unopened or unworn full priced items to us, for an exchange or credit note (excluding p&p costs). All items must be unwashed, unworn, in their original condition with all tags & wrapping intact. Please be careful not to get perfume, make-up or deodorant on items that you are returning. Footwear will only be accepted if returned in its original unmarked state in an undamaged box.
If you need to return an item to to us please email us first at mimi.kilkenny@yahoo.ie and we can arrange for you to send the items back or return them to store. Once the item has been received and processed, we will refund to the original payment method only.
Where are you located?
We are located in the Medieval City of Kilkenny, Ireland. Find directions here